Terms and Conditions of Service

These Terms and Conditions govern the provision of relocation, packing, transportation, storage, and related services by SVUUM S.A., trading under the brand name "Paulina Alday" (hereinafter the "Company" or the "Carrier"), to the customer identified in the applicable quotation, order confirmation, inventory, service agreement, or other contractual documentation (the "Customer").

By accepting a quotation, placing an order, signing an inventory, or otherwise instructing the Company to perform services, the Customer agrees to be bound by these Terms and Conditions.

Section 1. General Liability

(a)

The Company shall be liable for loss of or damage to the property entrusted to it in accordance with the applicable provisions of Greek law governing contracts of carriage and, where applicable, the Convention on the Contract for the International Carriage of Goods by Road (CMR), as incorporated into Greek law, except as otherwise provided herein.

(b)

The Company shall not be liable for any loss, damage, delay, expense, or failure to perform caused directly or indirectly by:

• force majeure events;
• acts of God;
• war or armed conflict;
• terrorism;
• strikes or labour disputes;
• civil unrest or riots;
• pandemics, epidemics, or public health emergencies;
• sanctions, embargoes, or governmental restrictions;
• cyberattacks or failures of communication networks;
• acts of public authorities;
• customs inspections or border controls;
• acts, omissions, instructions, or defaults of the Customer, consignor, consignee, or owner of the property; or
• any other event beyond the reasonable control of the Company.

(c)

The Company shall not be liable for loss or damage arising from:

• the inherent nature, deterioration, fragility, defect, or vice of the goods;
• ordinary wear and tear;
• changes in atmospheric or climatic conditions;
• moths, vermin, rust, mildew, corrosion, or gradual deterioration;
• the operation or internal mechanical or electrical functioning of any item unless such damage results directly from the Company's failure to exercise reasonable care.

(d)

Except where caused by the Company's negligence, the Company shall not be liable for damage to or loss of the contents of furniture, crates, cartons, boxes, suitcases, containers, or similar receptacles where the contents were not specifically declared and itemized in writing prior to collection.

(e)

Items of extraordinary value, including but not limited to documents, currency, banknotes, securities, jewellery, watches, precious stones, precious metals, antiques, collectibles, artwork, manuscripts, rare books, and similar items, must be declared in writing before collection and listed on the inventory.

The Company may refuse to transport such items or may require special packaging, handling arrangements, or additional insurance coverage.

(f)

Except where caused by the Company's negligence, the Company shall not be liable for delays caused by:

• traffic congestion;
• road closures;
• weather conditions;
• transport infrastructure disruptions;
• customs clearance procedures;
• port delays;
• border controls;
• vehicle breakdowns; or
• circumstances beyond the Company's reasonable control.

(g)

Where goods are packed by the Customer or any third party not engaged by the Company ("Owner-Packed Goods"), the Company shall not be liable for damage to the contents unless the Customer establishes that the loss or damage was directly caused by the Company's failure to exercise reasonable care in handling, transportation, or storage.

(h)

Where goods are held, warehoused, or stored in transit at the Customer's request, the Company's liability shall be suspended to the extent permitted by law during the period of such storage except for loss or damage resulting from the Company's negligence.

(i)

In connection with international relocations, customs authorities or other governmental agencies may require goods to be opened, unpacked, inspected, fumigated, disinfected, quarantined, or otherwise handled.

The Customer shall bear all related taxes, duties, inspection charges, customs fees, penalties, and expenses.

The Company shall not be liable for any resulting loss, delay, or damage except where directly caused by its negligence.

Section 2. Limitation of Liability and Additional Insurance

(a)

Unless a higher declared value has been agreed in writing before collection, the Company's liability for loss of or damage to goods shall be limited to the liability level stated in the applicable quotation, order confirmation, or service agreement.

(b)

Any limitation of liability set out in these Terms shall apply to the fullest extent permitted by applicable law.

No provision of these Terms shall exclude or limit liability for:

• wilful misconduct;
• gross negligence; or
• any liability which cannot lawfully be excluded or limited.

(c)

If the Customer wishes to obtain a higher level of protection, the Customer may request additional insurance or extended liability coverage by declaring a higher shipment value before collection.

Such coverage shall become effective only after:

• written acceptance by the Company;
• payment of the applicable charge; and
• written confirmation issued by the Company.

(d)

Any compensation payable by an insurer shall be limited to the applicable insured value and subject to the respective insurance policy terms, conditions, exclusions, and limitations.

(e)

Where insurance proceeds are received in respect of an insured claim, the Company shall pass the benefit of such proceeds to the Customer to the extent applicable to the covered loss.

Section 3. Packing and Repacking

Unless otherwise agreed in writing, all packing, unpacking, crating, repacking, dismantling, assembly, or related services shall be performed at the Customer's expense.

Where additional packing or repacking becomes necessary for reasons unrelated to the Company's negligence, the Customer shall be responsible for the associated costs.

Section 4. Storage, Undelivered, or Unclaimed Property

(a)

If goods cannot be delivered because the Customer or consignee is unavailable, refuses delivery, or otherwise fails to accept the goods, the Company may place the goods into storage at the Customer's risk and expense.

(b)

Storage may be provided either:

• in facilities owned or operated by the Company; or
• through independent third-party storage providers.

(c)

The Company shall have a lien over the goods for all outstanding transportation, storage, handling, customs, insurance, and related charges.

(d)

Where goods remain unclaimed for more than thirty (30) days after written notice of arrival, the Company may issue a further written notice requiring collection within an additional thirty (30) days.

(e)

If the goods remain unclaimed following the expiry of such notice period, the Company may take any action permitted under applicable law, including storage continuation, judicial deposit, public sale, disposal, or other lawful measures.

(f)

For perishable goods, the Company may take immediate action reasonably necessary to prevent deterioration or loss of value.

(g)

Sale proceeds shall first be applied toward:

• transportation charges;
• storage charges;
• customs-related costs;
• insurance premiums;
• legal expenses; and
• any other outstanding amounts owed to the Company.

Any remaining balance shall be remitted to the lawful owner where reasonably identifiable.

(h)

Where the Customer instructs the Company to load or deliver goods without the Customer or its representative being present, the goods shall be deemed delivered or collected at the Customer's risk upon completion of loading or unloading.

Section 5. Claims Procedure

(a)

The Customer shall inspect the goods as soon as reasonably practicable after delivery.

(b)

Any visible loss or damage should be recorded on the delivery receipt or delivery documentation at the time of delivery.

(c)

Any concealed damage or loss shall be notified to the Company in writing promptly after discovery and accompanied by supporting evidence where reasonably available.

(d)

Nothing in this Section shall reduce or restrict any mandatory claim notification rights or obligations applicable under the CMR Convention or other mandatory law.

(e)

The Company shall be entitled to inspect any allegedly damaged goods before repair, disposal, or replacement.

Section 6. Documents and Extraordinary-Value Articles

The Company shall not be liable for loss of or damage to documents, money, bullion, securities, jewellery, watches, precious stones, antiques, artwork, collectibles, or other extraordinary-value items unless:

• such items have been declared in writing in advance;
• they are listed on the inventory; and
• any required special arrangements or insurance coverage have been confirmed in writing by the Company.

Section 7. Prohibited and Dangerous Goods

The Customer shall not tender for transportation any:

• explosives;
• firearms;
• ammunition;
• hazardous materials;
• toxic substances;
• flammable goods;
• corrosive materials;
• controlled substances; or
• goods prohibited by applicable law.

Where such goods are shipped without the Company's prior written consent, the Customer shall indemnify and hold harmless the Company against all resulting losses, liabilities, fines, penalties, damages, and expenses.

The Company may refuse, isolate, dispose of, or otherwise handle such goods as required by law or safety considerations without liability to the Customer.

Section 8. Payment, Charges, and Lien

(a)

The Customer shall pay all agreed charges and expenses, including charges relating to:

• transportation;
• packing;
• storage;
• customs procedures;
• insurance;
• taxes;
• duties; and
• third-party disbursements.

(b)

Unless otherwise agreed in writing, all amounts shall be due immediately upon invoice issuance.

(c)

The Company shall be entitled to withhold delivery of goods until all outstanding sums have been paid in full.

(d)

The Company's lien rights shall continue until satisfaction of all outstanding amounts.

(e)

The Company may require full or partial prepayment before commencement of services.

Section 9. Previous Agreements and Incorporated Documents

Any quotation, inventory, declaration of value, insurance declaration, service agreement, booking form, or order confirmation issued between the parties shall be incorporated into and form part of the contract.

Where inconsistencies exist, the following order of precedence shall apply:

• specific written agreement;
• order confirmation;
• quotation;
• inventory;
• these Terms and Conditions.

Section 10. Alterations

No amendment, modification, deletion, waiver, or addition to these Terms shall be valid unless confirmed in writing by an authorised representative of the Company.

Section 11. Data Protection

The Company processes personal data in accordance with:

• Regulation (EU) 2016/679 (GDPR);
• applicable Greek data-protection legislation; and
• any successor legislation.

Details concerning the categories of personal data processed, purposes of processing, legal bases, retention periods, recipients, international transfers, and data-subject rights are set out in the Company's Privacy Policy, available on the Company's website.

Section 12. Consumer Rights

Nothing in these Terms shall exclude, restrict, waive, or adversely affect any mandatory rights available to consumers under Greek law, European Union law, or other mandatory consumer-protection legislation.

To the extent any provision conflicts with such mandatory rights, the mandatory provisions shall prevail.

Section 13. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

Section 14. Entire Agreement

These Terms and Conditions, together with the quotation, order confirmation, inventory, insurance documentation, and any written amendments signed by the parties, constitute the entire agreement between the parties regarding the services and supersede all prior discussions, representations, or understandings relating to those services.

Section 15. Governing Law and Jurisdiction

These Terms and Conditions and any contract, order, quotation, inventory, storage arrangement, relocation service, or related transaction entered into with the Company shall be governed by and construed in accordance with the laws of Greece.

For business customers, the courts of Athens, Greece shall have exclusive jurisdiction in relation to any dispute arising out of or in connection with the services.

Where the Customer is a consumer, any mandatory rights concerning jurisdiction, venue, or dispute resolution available under applicable consumer-protection legislation shall remain unaffected and shall prevail over any conflicting provision of these Terms.